A1: Most likely due to a grid fault (continuous overvoltage). Please verify that the voltage test is normal and contact a specialist to rectify the grid and line faults.
A2:Caused by Power grid and connection fault (continuous undervoltage). Please verify that the voltage test is normal and check if the cable was being too long so the voltage drop.
A3:Power grid/cable connection problem. Ensure that the wiring
terminals are connected and verify if the power is supplying. If all
good, please contact the professionals to operate.
A4:Because of grounding fault of charging pile (bad grounding).
Please check whether the system has PE grounding and grounding cable connection or whether the PE cable is properly connected. You can also ask the professionals for help.
A5: The connection terminals are NOT in good contact. Please check whether the terminal connection is reliable.
A6: Unable to charge properly.
Caused by internal leakage current detection action/ CP Abnormal
voltage/ Output overcurrent/ pp signal disconnect/ pp signal abnormal. At first, please remove the gun and insert again or restart the device. If the problems still presents, contact the professionals to rectify the fault.
A7: Because of Vehicle CP negative failure. Firstly, please remove the gun and insert again or restart the device. If the problems still presents, contact the professionals to rectify the fault. Of course you can use Autel diagnostic instrument to check vehicle faults or contact vehicle's after-sales service for solution.
A:Our products are designed to our own standards and are very easy to install. And we have installation instructions and videos which are easy to understand as well. The entire installation process generally takes less than 10 minutes by a professional electrician. But we do not suggest installing the EVSE by yourself for the sake of safety.
A:Our chargers are compatible with most models on the market
A:Being sold all over the world, all of our products have passed relevant certification recognized by the local governments, including but not limited to UL, CE, TUV, CSA, ETL, CCC, etc. They are completely safe for customers to use.
BLUETTI Power Station
A: Sure, However, in order to better protect the cycle life of the battery, it is not recommended to charge and discharge
the battery at the same time.
A:No,However, it has an IP65 rating to protect it from water splashes and dust.
A: Our power station can be recharged by AC adapter, solar charger and car charger. Some models can be charged by the Generator Recharge, dual AC charging or dual PV charging.
A: The power station can charge all kinds of devices such as CPAP, Laptop, Phone, tablet, led lamp, drone, car mini fridge, Gopro, SPEAKER, TV screen, Camera, etc.
A:You can use it to power your
devices in cold weather, but please avoid recharging it below freezing.
The operating temperature ranges are:
-20°C～40°C(-20°C～30°C: 600W Max.; 30°C～40°C: 500W Max.)
-4°F～104°F(-4°F～86°F: 600W Max.; 86°F～104°F: 500W Max.)
BLUETTI Solar Panel
A: Please do not expose it to constant rain or snow.Tips: The charging time are affected by many factors: such as the light intensity and the panel's angle put on the ground.
A: 1. The third party power station should support solar charging
2. The OCV of the PV200 is about 26.1V
3. If the cable connector is MC4 connector.
If you anymore questions, please reach out to us via email@example.com, We will get back to you and we'll be more than happy to help.
A:Yes, as long as they have MC4
connectors; support the output specifications of BLUETTI solar panels.
A:Connect it to the power station, pair them with BLUETTI App, and you can control the system at any time from anywhere.
A:The IP or Ingress Protection Rating
measures how resistant a device is to solids and water.
The first digit of the rating indicates the level of protection of the enclosed device against the intrusion of foreign objects, such as dust, tools, or fingers. The second digit represents the protection level against moisture
intrusion. And the IP65 rating means that it is protected from total dust
ingress and low-pressure water jets from any direction.
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