Return & Refund Policy

Thank you for shopping with us at Newpowers. We want to ensure your complete satisfaction with our products. Please review our return policy carefully.
If you should need to return a product, please do so within 7 days of receiving your order.

Return for non-defective Products

To be eligible for a return for non-defective products, your item must be in the same condition that you received it, unused, unopened, and in its original packaging. Shipping charges are not included in the credit, and it is your responsibility to pay for all shipping costs back to us. You’ll also need the receipt or proof of purchase.

Return for Defective Products

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In addition, please kindly advise us in writing within 7 days of receiving your order from our distribution center.  If we do not receive notice in writing within this timeframe, the delivered goods will be deemed to be correct. Contact our Customer Service team at to initiate the return process. 


To start an exchange, please contact us at If your exchange is accepted, you will need to send it back to us at your own expense. You will receive instructions on how and where to send it once your claim is accepted.  Items sent back to us without first requesting will not be accepted.
You can always contact us for any return questions at

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


To return your product, you should mail your product to: 14/255 Browns Road, Manurewa, Auckland 2102.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Address:14/255 Browns RoadManurewa Auckland Auckland 2104 New Zealand
Tel:+6422 413 7185